Legal guarantee of conformity

All products purchased on pantaleo.it are covered by the legal guarantee of conformity provided for by the Italian Consumer Code. It is your right by law, free of charge and requires no registration.

 

EU legal guarantee notice: minimum two-year legal guarantee for goods sold in the European Union
Click to open the PDF version

 

To find out more about your rights in each EU country: europa.eu/youreurope/guarantees

What it covers

Pantaleo is liable for any lack of conformity that already existed at the time of delivery and becomes apparent within two years. A product is in conformity when it matches the description, quantity and quality stated on the website and on the label.

Legal guarantee and “best before”

The two-year legal guarantee does not mean that our products keep their characteristics for two years. These are two different things:

  • the best-before date, shown on the label as “best before”, is the date until which the product keeps its properties when stored correctly;
  • the legal guarantee covers defects that were already present at delivery.

Some examples, for a bottle of oil:

  • a defect in the closure present at delivery, which spoils the oil prematurely, is covered by the guarantee;
  • the natural loss of characteristics after the best-before date is not in itself a defect;
  • a deterioration caused by storage other than as indicated on the label cannot be attributed to us.

Each report is assessed case by case, based on the nature of the problem and its causes.

What you can ask for

If the product is not in conformity, you are entitled to have it replaced free of charge. In the cases provided for by law, you can ask for a price reduction or a full refund. All return and reshipping costs are borne by us.

How to report a problem

Contact us as soon as possible:

Please include:

  • your order number;
  • the product;
  • the batch number and best-before date shown on the label;
  • a short description of the problem, with a few photos if possible.

Keep your order confirmation or proof of purchase to hand.

Purchases for your business

If you buy as a company or professional, the legal guarantee for consumers does not apply; instead, the warranty against defects under the Italian Civil Code applies.

For full details, see Article 11 of the Terms and Conditions of Sale.